Welcome to Flora Do Fine Arts! By accessing or using our website, and by making a purchase from our online store, you agree to be bound by the following Terms & Conditions. Please read these carefully before placing an order.
1. Ownership of Content
1.1 All content, including images, text, and artwork on this website, is the exclusive property of Flora Do Fine Arts. You may not reproduce, distribute, or use any content without prior written consent.
1.2 The purchase of any artwork does not transfer any rights to reproduce or use the intellectual property.
2. Purchasing and Payments
2.1 By making a purchase on this website, you agree to provide accurate billing information and agree to our pricing and shipping policies.
2.2 Prices: All prices are in Vietnam Dong (VND) and are subject to change without notice.
2.3 Payments: We currently accept payments via Direct Bank Transfer only. Full payment must be received before the product is shipped.
2.4 You agree to cover any applicable bank fees or currency exchange charges.
2.5 Shipping: Shipping costs and delivery timeframes will be displayed at checkout. International customers are responsible for any customs fees, taxes, or additional charges imposed by their country.
2.6 Orders will only be shipped once we receive the full payment in our account.
3. Orders and Shipping
3.1 Orders are processed and shipped within 2-3 weeks from the date of purchase, unless otherwise noted.
3.2 We offer international shipping. Shipping costs and delivery times will be calculated at checkout.
3.3 Any customs duties, taxes, or additional charges imposed by your country are the responsibility of the buyer.
3.4 Once payment is confirmed, you will receive a shipping confirmation with tracking details.
4. Returns and Refunds
4.1 All sales of artwork are final. However, if you receive a damaged or defective product, please contact us within 7 business days of receipt.
4.2 If an item is damaged or lost during shipping, we will either replace the item (if available) or issue a refund. Refunds will be processed within 7 business days.
4.3 To qualify for a return or refund, the item must be in its original condition and packaging.
5. Custom Commissions
5.1 Requests for custom commissions, including custom sizes or mediums, must be made through direct contact via email at flora.do.arts@gmail.com.
5.2 Completion time for custom orders is typically 8 weeks, including drying time. Additional fees may apply depending on the size and weight of the artwork.
5.3 Full payment is required before starting your commission.
5.4 If we are unable to complete the artwork by the agreed deadline, a full refund will be issued.
5.5 Custom commissions do not include requests for animals, or portraits.
6. Artwork Presentation
6.1 All artworks are varnished and shipped unframed, without a hanging device. We leave framing decisions to the buyer’s discretion after receiving the artwork.
7. User Conduct
7.1 By using this website, you agree not to:
- Violate any laws or infringe on the rights of others.
- Post harmful, offensive, or inappropriate content.
- Disrupt the website or servers.
7.2 Flora Do Fine Arts reserves the right to terminate access for any user found violating these rules.
8. Disclaimer of Warranties
8.1 This website is provided on an “as-is” basis. Flora Do Fine Arts makes no representations or warranties regarding the accuracy or availability of the website.
9. Limitation of Liability
9.1 We are not responsible for any direct or indirect damages arising from your use of this website or the purchase of our products. Your use of this website is at your own risk.
9.2 We strive to provide accurate information, but cannot guarantee the completeness or accuracy of the content provided.
10. Intellectual Property
10.1 The design, logos, and overall appearance of this website are protected under copyright laws. You may not use our trademarks or materials without prior consent.
11. Modifications
11.1 Flora Do Fine Arts reserves the right to modify or replace these Terms & Conditions at any time. Continued use of the website following changes indicates acceptance.
12. Governing Law
12.1 These Terms & Conditions are governed by the laws of Vietnam. Any disputes arising out of these terms will be subject to the jurisdiction of the courts of Ho Chi Minh City.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at flora.do.arts@gmail.com.